CALL 1077 -  CITIZEN HELPLINE

Grievance redressal is a very crucial component to a scheme of such large magnitude as Mahatma Gandhi NREGA. Laboures working under Mahatma Gandhi NREGA toil hard for their wages and often get disillusioned when their wage are not paid in time. This untimely payment of wages resultant dissatisfaction can be a huge road block in the success of the scheme.

         To avoid such displeasure and to ensure timely wages of payment, district administration of Raipur in Chhattisgarh launched its toll free helpline service 1077.under this service people could dial on this number and register their complaint to the operator. The operator entered their complaint in prescribed format and gave the complainant a token number for future reference. The database of the software ensured that the complaint registered is passed on to the concerned program officer, block development officer and concerned engineer through sms, email and phone call. If the delay was due to non-valuation of work, then the sub engineer was held responsible and if the delay was due to non entry of Muster Roll or procedural delay than the BDO/PO had to comply.

The software also has a feature wherein if there is any complaint not redressed with in 5 days the concerned officer was sent a instant sms alert. The software also alerted the DPC and CEO ZP about the delay in redressal beyond 5 days. This is regularly monitored by both the officers in the weekly time limit meetings.

This not only ensured in redressing grievances of the concerned laboures but also helped   in instilling faith in the scheme & its aspects. It can be browsed at www.citizenhelpline.in